In-house average weekday ridership for September was 2,732, up by 20.38% from last year. Supplemental providers average weekday ridership was 225, down by -0.43%. Combined in-house and supplemental providers average weekday ridership was 2,957, up by 18.49%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 31,520 boardings, up 15.85% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 92.25% for September. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 93.52%. On-time performance for trips with a desired arrival time was 68.24% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 87.23% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of September, Handi-Van operated 64,568 trips including 5,838 trips that were longer than one hour in trip time. The analysis found that 72.66% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 500 or 0.77% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 75.87% for September, down by -13.86% from last year.
Over the month of September, reservationists answered 30,643 calls. Of those calls, 36.25% were answered within 5 minutes.
| September FY2023 |
September FY2022 |
September FY2019 Pre-COVID |
% Change FY 22 to 23 |
3 Month FY2023 |
3 Month FY2022 |
3 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 77,783 | 64,423 | 96,775 | 20.74% | 230,384 | 198,864 | 294,708 | 15.85% | 1,197,533 | |
| Average Weekday Ridership | 2,957 | 2,496 | 3,914 | 18.49% | 2,894 | 2,519 | 3,886 | 14.87% | 3,856 | |
| Unique Riders During the Month | 5,004 | 4,348 | 5,799 | 15.09% | 4,892 | 4,490 | 5,779 | 8.95% | 5,810 | |
| Cost per Revenue Hour | $104.35 | $108.94 | $86.66 | -4.21% | $107.51 | $106.70 | $88.77 | 0.75% | $87.76 | <= $90 |
| Cost per Passenger Trip | $52.00 | $58.48 | $38.91 | -11.09% | $54.26 | $57.18 | $39.54 | -5.11% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.15 | $7.43 | $5.78 | -3.89% | $7.36 | $7.28 | $5.89 | 1.04% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.01 | 1.86 | 2.23 | 7.74% | 1.98 | 1.87 | 2.24 | 6.18% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.32% | 2.80% | 4.20% | 0.53% | 3.05% | 2.93% | 4.26% | 0.12% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.14% | 78.07% | 75.44% | 0.06% | 78.76% | 78.36% | 75.38% | 0.41% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 1.27% | 1.52% | 2.12% | -0.25% | 1.22% | 1.43% | 2.19% | -0.21% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.07% | 0.17% | -0.03% | 0.04% | 0.05% | 0.14% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 92.25% | 96.24% | 87.32% | -3.99% | 93.41% | 96.56% | 87.34% | -3.15% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 93.52% | 97.76% | 89.44% | -4.24% | 94.64% | 97.99% | 89.53% | -3.36% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.36% | 0.03% | 0.76% | 0.33% | 0.24% | 0.05% | 0.84% | 0.19% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 68.24% | 65.25% | 59.52% | 2.99% | 67.53% | 65.02% | 59.10% | 2.51% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.66% | 84.90% | 67.60% | -12.24% | 76.02% | 84.38% | 69.66% | -8.35% | 68.69% | 50% |
| Excessive Trip Length | 0.77% | 0.19% | 1.48% | 0.58% | 0.62% | 0.21% | 1.32% | 0.41% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 6.16% | 6.30% | 7.28% | -0.13% | 6.20% | 6.63% | 6.71% | -0.43% | 6.92% | < 5% |
| Advance Cancellation Rate | 18.62% | 19.12% | 22.97% | -0.50% | 18.81% | 19.39% | 23.51% | -0.58% | 23.11% | < 15% |
| Missed Trip Rate | 0.28% | 0.06% | 0.27% | 0.22% | 0.21% | 0.10% | 0.25% | 0.11% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 1.75 | 1.08 | 1.75 | 62.77% | 1.57 | 1.14 | 1.38 | 37.98% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 36.25% | 98.33% | 58.11% | -62.08% | 54.69% | 94.58% | 62.96% | -39.89% | 50.30% | 95% |
| Vehicle Availability | 75.87% | 89.73% | 88.74% | -13.86% | 78.91% | 88.66% | 89.20% | -9.75% | 86.16% | >= 80% |
